d) Order cancellations are only possible in writing by e-mail, using the online contact form and only as long as the Agent has not yet been sent any printing data. If the cancellation by the principal should take place on time, a processing fee of £10 - excl. VAT (= £ 11.75 incl. VAT) must be paid, as well as the costs of the respective payment option. If services have already been otherwise provided by the Agency, he shall optionally also be entitled to charge on the basis of these services (e.g. printing data checking, proofs). After delivery of the printing data, cancellations/annulments shall no longer be possible, as these involve personalised products, which cannot be sold on to third parties.
4. Imprint and advertising
a) With the consent of the principal, the Agent shall be entitled to refer to us on contract products in a suitable manner. Consent by the principal can only be refused if he has an overriding interest.
b) The Agent reserves the right, also without explicit consent by the principal, to send out specimens of the orders to third parties as quality samples.
5. Periodic work
Contracts for regularly recurring work can be cancelled in writing to the Agent, with a notice period of at least three months to the end of a month.
6. Industrial property rights and copyrights
The principal shall be held solely liable, if third party rights, particularly copyrights are infringed in implementing his order. The principal declares that he holds the duplication and reproduction rights for the submitted documents. The principal shall indemnify the Agent for all claims by third parties due to legal infringement in this respect.
7. Warranty, indemnity, right of return and reimbursement
a) The principal must inspect the proper form of the delivered goods and the preliminary and interim products dispatched for correction, in any case. The risk of such errors is transferred to the principal with the print/production release, to the extent that it does not involve errors, which only occurred, or could be identified, in the production process following release. The same applies to all other release declarations by the principal.
b) The risk of accidental loss of the ordered goods and damage to the goods during transport shall transfer to the principal, as soon as the shipment has been handed over to the person carrying out the transport, or has left the Agent’s factory for shipment. If the shipment should be delayed at the request of the principal, the risk shall be transferred to him with the notification of readiness for shipment. If the buyer is a consumer, the risk of accidental loss and accidental deterioration of the sold goods shall only transfer with handover of the goods to the buyer, even with a mail order purchase. If the buyer is in acceptance default, this shall be equated to handover.
c) If the order should involve a mutual trade transaction within the meaning of the UK Commercial Code, the principal must inspect the goods immediately after delivery. Defects discovered during the course of this must be immediately notified to the Agent in writing. A detailed description of the defects must be included. If the principal should fail to provide notification, the goods shall be regarded as approved, unless the defect was not identifiable upon inspection.
d) Return shipments of any type must be agreed with the Agent. Goods returned without shipping costs paid shall not be accepted. In the case of a justified complaint, the Agent shall compensate the standard shipping costs.
e) With colour reproductions in all manufacturing methods, slight deviations from the original cannot be rejected. The same shall apply, for technical reasons, to the comparison between other templates, e.g. proofs and printouts, even if we have prepared them, and the end product.
f) The Agent shall only indemnify deviations in the quality of the material used, up to the amount of the order value.
g) If the principal should not have provided a printout of the printing data upon request and also not inspected a proof or contact print prepared by the Agent, the Agent shall be exempted from any indemnity. Returns shall not be acknowledged in this regard.
h) Defects to one part of the delivered goods shall not provide entitlement to return the entire delivery, unless the partial delivery is not in the interest of the principal.
i) Excess or short deliveries of up to 10 % of the ordered quantity are to be accepted. These shall also include spoilage, start-up sheets, adjustment copies for further processing machinery, production-related cuttings of the upper and lower sheets, which are not removed.
